CoLift Support

Write to us — you'll get a person, not a bot.

How to reach us

The fastest way is the in-app chat. Settings → Support. We see your app version straight away and can ask follow-up questions right there.

If you cannot get into the app, write to support@getcolift.app from the address your account is registered to.

Response time

We answer on weekdays, usually within one business day. Over the weekend it may take longer.

What to include

To help us sort it out faster, tell us:

what you were doing and what went wrong;
your app version — it is under Settings → About;
your iPhone model and iOS version;
a screenshot, if the problem is visible on screen.

Frequently asked

I forgot my password Tap "Forgot password?" on the sign-in screen and we'll email you a code. If nothing arrives within a couple of minutes, check your spam folder.

I signed in with Apple and don't know which email that is Signing in with Apple lets you hide your real address — in that case your email looks like a random string at @privaterelay.appleid.com. Just sign in the same way again, with "Sign in with Apple".

My workouts don't show up in the Health app Check that the Apple Health switch is on in CoLift's Settings. Then check that in iOS Settings → Health → Data Access CoLift is allowed to write workouts. Only finished workouts are written.

My weight from Health isn't filled in We read the most recent weight from the past year. If Apple Health has no weight entries, there is nothing to read — enter your weight in your profile manually.

My data doesn't sync between devices Make sure both devices are signed in to the same account and have an internet connection. The app works offline and sends changes once the network is back.

The exercise I need isn't there Create your own: on the exercise picker, tap the create button — the "New exercise" form opens. Your exercise shows up under the "Custom" filter and counts towards your history.

How do I delete my account Step by step in the privacy policy, along with how to cancel the deletion and what happens to your data.

How do I change the language Settings → Language. By default the app follows your system language.

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